Seller Guidelines
Everything you need to know about selling on ShopHub. Follow these guidelines to create a successful store and provide the best experience for your customers.
Getting Started
- 1Create a seller account — Register with your store name, email, and password.
- 2Wait for approval — Our team will review your application (usually within 24–48 hours).
- 3Set up your store — Add your logo, banner, and store description in Seller Settings.
- 4List your products — Add products with images, descriptions, pricing, and sizes. Each product is reviewed before it goes live.
- 5Start selling! — Once approved, your products appear on ShopHub for customers to purchase.
Product Listings
- Provide accurate, detailed product descriptions
- Upload high-quality images (minimum 1, recommended 3–5)
- Set fair and competitive pricing
- Keep inventory quantities up to date
- Assign products to the correct category
- New listings are reviewed before going live (typically within 24–48 hours)
Quality Standards
- All products must be genuine and as described
- Counterfeit, prohibited, or illegal items are not allowed
- Products must comply with local safety and consumer regulations
- Listings with misleading information will be removed
Pricing & Payments
- Prices must be listed in USD and include all applicable fees
- Payments are processed through Stripe for security
- Seller payouts are handled after order completion
- No hidden fees — the price shown is the price the customer pays
Shipping & Fulfillment
- Ship orders within 2–3 business days of payment confirmation
- Provide tracking information when available
- Pack items securely to prevent damage during transit
- Free shipping on orders over $50 is applied automatically
Customer Service
- Respond to customer inquiries within 24 hours
- Handle returns and refunds promptly and professionally
- Maintain a high seller rating through excellent service
- Negative reviews should be addressed constructively
Prohibited Items
The following items are strictly prohibited and will result in account suspension:
- Counterfeit or replica branded items
- Weapons, explosives, or hazardous materials
- Drugs, controlled substances, or drug paraphernalia
- Stolen or illegally obtained goods
- Adult content or services
- Items that infringe on intellectual property rights